Vortex Cloud 🌩 Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information when you use our VPS and Discord bot hosting services.

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1. Information We Collect
We may collect the following types of information:

* Account Information: Name, email address, billing details
* Service Data: VPS configurations, IP addresses, usage metrics
* Support Communications: Messages sent to our support team
* Technical Data: Logs, browser type, device information, and IP logs

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2. How We Use Your Information
We use collected data to:

* Provide, operate, and maintain our services
* Process payments and manage billing
* Monitor performance, security, and abuse
* Provide customer support
* Improve our services and infrastructure

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3. Discord Bot Data
If you host bots connected to Discord:

* We do not access or control your bot’s data unless required for support or abuse investigation
* You are responsible for how your bot collects, stores, and processes user data
* We do not claim ownership of any bot data you process

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4. Data Sharing & Disclosure
We do not sell your personal data. We may share information only when:

* Required by law or legal process
* Necessary to prevent fraud, abuse, or security threats
* Working with trusted third-party providers (e.g., payment processors), limited to what is necessary

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5. Data Retention
We retain your information only as long as necessary to:

* Provide services
* Comply with legal obligations
* Resolve disputes and enforce agreements

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6. Data Security
We implement reasonable technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

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7. Your Responsibilities
You are responsible for:

* Securing your VPS, applications, and bot tokens
* Managing and protecting any user data your bots collect
* Complying with applicable data protection laws

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8. Your Rights
Depending on your location, you may have rights to:

* Access or request a copy of your data
* Request correction or deletion
* Object to or restrict certain processing

Contact us to exercise these rights.

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9. Cookies & Tracking (if applicable)
We may use cookies or similar technologies to:

* Improve user experience
* Analyze usage and performance

You can control cookies through your browser settings.

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10. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of our services means you accept any updates.

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11. Contact
If you have questions about this Privacy Policy, please contact us through our support channels